Returns & Exchanges

At Tillmans Tranquils, we stand behind the quality of our products and offer a 30-day satisfaction guarantee for all unopened items. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution through a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location using the prepaid shipping label provided by our team or your preferred tracked shipping method.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.